Satisfaction Survey

by | May 2, 2017 |

A message from the Owner 

Thank you for taking the time to share your thoughts about my company. As the owner of Springer Professional Home Services, I am very interested in how to better serve you.

I would appreciate it greatly if you would take time to fill out the short questionnaire below.

Springer Professional Home Services
1320 NE 60th Ave
Des Moines, IA 50313
515-262-9229
dsm@trustspringer.com

 


1) How well do our services meet your expectations?

Extremely wellVery wellSomewhat wellNot so wellNot at all well

What is it that we can do to better serve you or your property?



2) How likely is it that you would recommend this company to a friend or colleague?

0 (Not at all likely)12345678910 (Extremely Likely)


3) Did our service technician let you know that we offer several different services, such as pest control, termite control, carpet and rug cleaning, and attic insulation?

YesNoYes, they mentioned it but did not explain further.

4) Which of the following words would you use to describe our services? Select all that apply.

ReliableHigh qualityUsefulUniqueGood value for moneyOverpricedImpracticalIneffectivePoor qualityUnreliable

5) Did our service technician arrive at the scheduled appointment on time and dressed professionally?

YesNo


6) How would you rate the quality of the services performed?

Very high qualityHigh qualityNeither high nor low qualityLow qualityVery low quality


7) How would you rate the value for money of the services received?

ExcellentAbove averageAverageBelow averagePoor


8) How responsive have we been to your questions or concerns about our services?

Extremely responsiveVery responsiveSomewhat responsiveNot so responsiveNot at all responsiveNot applicable


9) How long have you been a customer of our company?

This is my first purchaseLess than six monthsSix months to a year1 - 2 years3 or more yearsI haven't made a purchase yet


10) How likely are you to purchase any of our products again?

Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely


Thank you again.

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